Frequently Asked Questions(FAQ)

Q1. How do I place an order?
We have three simple steps for ordering:

Step1: You will need to login first. If you are a new user, you may register as a member for free.

Step2: Browse the item you wish to purchase - by inputting the keyword in the search file located on the top of the page, or click on the category list on the left of the page. When you have found the products you would like to purchase , simply click the "Add To Cart" button. You will see these items in your shopping cart now (View cart).

Step3: When you have finished your shopping, simply click on the Checkout button located on the top right of the page or at the bottom of your shopping cart. The website will then lead you though the process of providing delivery and payment details.


Q2.Do I have to pay shipping costs?
We provide free shipping to all the products via Australia for saving your cost, no matter how far to the Metro you're located. (Express post would be extra charged)

Q3.When will I receive my order?
Your purchase would be dispatched within 24 hours. Delivery time depends on the location. Check the delivery timeframe of the link below
http://batteryexpert.com.au/shipping-eta/

Q4.How do I get my Tax invoice?
Once your payment has been confirmed by us, we will send the Tax Invoice to your billing email address. You can also get a copy of the Tax Invoice from "My Account".

Q5.Can I reach you by phone?
One of the reasons that we are able to keep our prices low is due to our optimized business processes. Instead of having employees available 24/7 to answer the phone for our customers, we offer a high quality service through our email help desk. In this way, we can balance the workload more easily and still answer your question within 24 hours. This is how costs are reduced, resulting in lower prices for your products.