Return and Refund

1 year warranty will apply to all BatteryExpert products unless the corresponding listing states otherwise.

If items show symptoms of operational failure, are defective or are broken (a.k.a. “DOA” or Dead on Arrival), buyers must contact us within 30 days with a full and detailed description of the issue.

BatteryExpert reserves the rights to reject any claims made after 30 days for DOA cases.

If the product is assessed to be DOA, buyers will receive a full or partial refund, or a replacement product or parts. If buyers are requested to send back defective items, a replacement will be sent to buyers after we receive the returned product back in our warehouse. In such cases, we will cover the return freight charges. Such returned products will become our property and the replacement will be the buyer’s property.

BatteryExpert is not liable for items that have been misused, mishandled or incorrectly installed. Buyers should read the instruction and advise given by manufacturers and suppliers before use.

All accessories and bonus gifts (such as carry bags, cables and batteries) are not covered by the warranty.

We also accept return for refund if customers change mind. Customers have to return the item by their cost within 30 days. And refund will be processed after we receive the item ( postage is not refundable)